Support

Are you having any issues? Our team is at your service via service@onlineseminar.com.

What is your question about?

Watching a webinar

Why is my webinar not playing?

This can have several causes. Please try the following solutions:

1. Check if your device is connected to the internet (cable or WiFi)

2. If you are on a company network (e.g. via VPN), this often blocks the connection to the webinar. Preferably use your own WiFi signal, your own internet connection at home or, if you are at work, your mobile phone.

3. Try to refresh the page or use the 'refresh arrow' in your browser

4. Try using a different browser such as Chrome or Safari

5. Are you sure you have updated your browser to the latest version?

6. Maybe your device is a bit older and might be incapable to handle the technology we use. Try another device (like your newest smartphone).

How can I watch a live webinar?

Click on the link you have received. Click on 'watch webinar' and log in when prompted. Follow the instruction on the screen. If you did not receive a link but you do know for which organisation you have registered for? Go to "onlineseminar.com/[name company]" and log in on the organiser's page. In the webinar overview you will see the next webinar. If you have registered for one of the webinars you will see 'watch webinar' under that webinar. Click on this button and wait for the instruction on the screen.

How can I watch an on-demand webinar?

Click on the link you have received. Click on 'watch webinar' and log in when prompted. Follow the instruction on the screen. If you did not receive a link but you do know from which organisation you want to watch a webinar? Then go to "onlineseminar.com/[name company]" and log in. Then go to the tab 'Archive webinars'. From the webinar overview choose the webinar you want to watch and click 'Watch the webinar' and wait for the instruction on the screen.


The webinar keeps loading and does not start, what can I do?

This is probably due to the speed of your internet. Click here to go to a test page where you can check the speed of your internet. If the test shows that the internet speed is too low, you might want to switch to a different internet connection. Refreshing your browser may also solve the problem. The webinars are best viewed in Google Chrome or Firefox. It is also important to disable the VPN (these are secure company networks). You can also try using a different device.

I have an account, but I can’t log-in, and I didn’t receive the reset password link.

Always check the spam folder of your inbox first. Sometimes our mails end up in the spam or advertising folder of your mail programme. If this is not the case, please send a message to info@onlineseminar.com with the following information:
1. Your name
2. Your email address
3. The name of the company that is organising the webinar (e.g. Allen & Overy, BNP Paribas, RTL)
4. The date and time of the webinar you wish to watch

Audio/video

What should I do if my screen is faltering?

This is probably due to the speed of your internet. Click here to go to a test page where you can check the speed of your internet. If the test shows that the internet speed is too low, you may want to switch to a different internet connection. Use your mobile data, for instance? Are there any other users at your location who use the same connection and are they perhaps downloading or uploading a lot of data, this can affect your image quality too. Try logging out and logging in again.

What should I do if my sound falters?

First check if your audio is switched on at a medium volume level. If you use audio boxes, check if they are properly connected to your device. Interupted sound can also be a connection problem. Can you switch to a different internet connection, for example through your mobile date connection? Try to log out and log in again.

What should I do if my screen freezes?

You can try refreshing the screen. This solves the problem in many cases. Or try using another browser (Google Chrome or Firefox). Logging out and back in is also an option. Uitloggen en weer opnieuw inloggen is ook een optie.

What should I do if I hear an echo?

You probably have two or more browser screens open in which the webinar is playing. Close all unnecessary screens. If you are not sure, close your browser and click again on the link in the email you received.

I'm watching via a company network and I'm having problems watching, what now?

If you are watching within a company network (or are connected via a VPN connection) you may experience problems. This often causes the connection to the webinar to be blocked. Preferably use your own Wi-Fi signal, your own internet connection at home or, if you are at work, your mobile phone. Actively close the VPN connection to ensure that the connection is going through your own signal.

What should I do if part of my screen is missing / invisible?

Then your screen is probably zoomed in. Press CTRL+0 to fix it.

Registration

How do I register?

Go to onlineseminar.com/[name company]. Click on 'Register' in the upper right corner. Fill in the required fields and press save. You will receive a link to create your personal password and complete your registration.

Why can't I log in?

Often, it isn’t possible to log in when your account isn’t verified yet. When you register you will receive an e-mail. This email contains a link to verify your account (See: 'How do I verify an account?'). If you do not click on this link in time, the validity of the link will expire. Click on ‘Change password’ to create a new password. Using the e-mail, you receive, you can still verify your account.

How do I sign up for a webinar?

Follow the link you received from the webinar organiser and press the register button. If you did not receive a link but you want to follow a webinar from a company: go to onlineseminar.com/[name company]. On this page you will find an overview of various webinars. Choose the webinar that interests you and click on the sign-up button.

How do I unsubscribe from a webinar?

Go to the page of the organisation of which you wanted to follow a webinar. The link looks something like this: “onlineseminar.nl/[name company]". Log in to the page first. The word 'unsubscribe' is underlined in the webinar for which you registered. Click on it and the message 'You have been unsubscribed for this webinar' will appear.

How can I delete a user account?

To do this, you need to log in to the environment where you have an account. Go to onlineseminar.com/[name company]. In the upper right corner, you will see your name and, if applicable, your profile picture. Click on this and choose 'My profile'. In the upper right corner of the tab 'My Details' you will see 'Delete Account' underlined. Click on this to delete your account.

How do I verify an account?

When you register for a webinar, you often have to create an account for the webinar organiser first. When you do this, you will receive an email. This email contains a link to verify your account. You have to click on the link within 24 hours, otherwise it will no longer be valid. By verifying your account, we know for sure that you wanted to create an account and we prevent anyone else from doing it for you.